Mediation training – process and practice


This course revisits crucial interpersonal communication skills and introduces core mediation principles and process – an invaluable combination for all those working in management, HR and public facing roles.

If you are interested in becoming a mediator, or are changing career direction, join us for this transformative online training. The videos, talks and exercises will provide all you need to start your journey as a mediator.  You will develop new skills that are relevant to all relationships around you – at home, at work and in community settings. An excellent CPD opportunity across a range of professions and careers.

Course content
  • UNDERSTANDING CONFLICT – conflict dynamics, reframing, and essential interpersonal skills 
  • YOU AND CONFLICTour impact in any conflict we are involved in, including as mediators 
  • WHAT IS MEDIATION?core principles and the skills you need to use as a mediator 
  • THE MEDIATION PROCESSunderstanding its future-focussed, participant-led format 
  • HOLDING THE SPACE review of the techniques used to contain challenging discussions
  • PRACTICING SKILLS AND NEXT STEPSyou will be keen to get lots of practice and you will.
Course delivery
The course is interactive and participatory as we work together online (with plenty of breaks). In all, the course consists of 36 hours of study.
This course was developed jointly by Community Resolve (Bristol) and Conflict & Change (Newham, London), two innovative conflict transformation organisations working in the field for over 20 years.